Frequently asked questions

    All frequently asked questions are grouped below, including FAQ about the festival, ticket sales, and other key topics. For an overview of all program changes, click here.

    Help desk

    Our support team is happy to help you via the chat box in the bottom right corner of the website, or by email via service@idfa.nl. The help desk is open:

    November 1-5 | 15:00 - 21:00
    November 18-28 | 10:00 - 22:00

    Instruction video

    Watch our instruction video about accessing online events and shows.

    FAQ: Tickets

    Read our frequently asked questions about ticket sales.

    General IDFA FAQ

    The most asked questions about the festival at large.

    FAQ: Watching films online

    Frequently asked questions about attending an online screening.

    IDFA DocLab

    Frequently asked questions about IDFA's new media program DocLab.

    Friends of IDFA

    Frequently asked questions about Friends of IDFA and how to support the festival.

    FAQ: Professional guests

    Frequently asked questions about attending the festival as an accredited guest.

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