Help desk & FAQ

    Do you have questions about the festival? We are happy to help! Ask your questions via the Live Chatbox on the bottom right corner of our website. First see if your question is among the frequently asked questions or check out one of our instructional videos: How to search for a film; How to buy tickets; How to watch a film online (all in Dutch).

    Help desk

    IDFA's online support is available during the following periods. Questions sent outside these hours will be handled the next day.

    Monday, November 30, 14.00 - 00.00

    Tuesday, December 1, 14.00 - 00.00

    Wednesday, December 2, 15.00 - 23.30

    Thursday, December 3, 14.00 - 23.30

    Friday, December 4, 15.00 - 00.00

    Saturday, December 5, 10.30 - 23.30

    Sunday, December 6, 09.30 - 23.30

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