FAQ: Attending the festival

    COVID-19

    Do you have more information about COVID-19 in the Netherlands and what travel restrictions are in place? Do you have more information on changes at IDFA 2021 in relation to the current coronavirus pandemic?
    Yes, we do. Please see our COVID-19 info page for the most relevant information. We try our best to keep it as up to date as possible, but please be aware that changes can occur quite regularly and at the last minute.

    Accreditation and Passes

    I attended IDFA in recent years and I am already in your system. What is the procedure for me this year?
    Even if you have attended the festival previously, every guest must complete an accreditation form. You can log in with the same username and password as before. Please note that everybody has to fill in a company profile or biography which will be published on the IDFA online guest list.

    Which IDFA pass is best for me?
    We have several kinds of passes, and the best pass for you depends on what your main focus is. Every pass offers different benefits at the festival. For more information on passes, detailed information and pricing, please check our accreditation rules & regulations.

    How long does it take to receive a confirmation regarding my accreditation application?
    We do our best to process the applications as soon as possible. Your application will be processed in one to three weeks, depending on time of accreditation and the pass you want to obtain. As soon as the various industry departments have processed your application, you will receive an e-mail from the Guest Services department.

    What are the requirements for accreditation?
    If you are a documentary professional, you are eligible to buy a pass. You can read detailed information on our website, and you will find the accreditation form on your MyIDFA page.

    Can I buy a pass if I am not involved in the film business?
    Our industry passes are only available for film professionals. Of course, you are welcome to attend any audience events at the festival. Depending on the amount of films you want to see, we recommend purchasing a strippenkaart for discounted screenings.

    I took part in IDFAcademy before. Can I apply again?
    No, you can only take part in IDFAcademy once.

    Can I get a pass for only specific dates and not for the entire festival?
    No. A pass is valid for the entire festival. If you are here just for a short visit and you don’t need to attend the industry social events, we suggest buying the Festival Light pass or single tickets if you don’t need to visit any industry events.

    Can I transfer my pass to someone else?
    Unfortunately you cannot transfer your pass to someone else. If you need to cancel, please contact the IDFA Guest Services department as soon as possible. It is only possible to cancel in writing: guestservices@idfa.nl.

    I missed the deadline for accreditation. Can I still apply?
    You can still apply after the deadline, but registration after the deadline means that processing your forms may take longer. There may also be a delay in getting your name on the online guest list.

    I can’t log in to my MyIDFA account and/or I have a new email account.
    Please use the ‘forgot your password?’ link to receive an email to reset your password. If you have a new email address, please log in with the old credentials on your MyIDFA and change the email address in your account so that no history is lost. If you have a new email address and you forgot your password, please send an email to guestservices@idfa.nl to have your password reset manually. This ensures that your history is not lost.

    Payment

    How long does it take to receive the invoice from IDFA?
    You will receive the invoice as soon as your application is approved. Your application will be processed in one to three weeks, depending on when you submitted an accreditation form and the pass you want to obtain.

    Which payment methods are available?
    You can pay your invoice by credit card. iDEAL is available when you're in the Netherlands for Dutch bank account holders only. Contact IDFA Guest Services at guestservices@idfa.nl if these payment methods don’t work for you.

    What is the cancellation procedure?
    If you need to cancel, please contact the IDFA Guest Services department as soon as possible. It is only possible to cancel in writing: guestservices@idfa.nl. For cancellations after November 3rd, we hold a no refund policy.

    How does VAT refunding work?
    IDFA Festival and IDFAcademy accreditations are subject to 9% Dutch VAT. IDFA Forum, Docs for Sale, and Producers Connection accreditations are subject to 21% Dutch VAT. Entrepreneurs can submit a claim for refund of the VAT they have paid if:

    • they are not required to file a VAT return in the Netherlands
    • the Dutch VAT has been charged to them
    • the amount of VAT for which they claim refund is at least €50 per calendar year

    See Claiming Refund of VAT or the general website of the Dutch Tax and Customs Administration for more information.

    Practical Information and other

    When can I get tickets for individual film screenings?
    Tickets open up for accredited guests on November 1, when the complete festival schedule (including all industry programming) is published on our website.

    I am a guest invited by IDFA. Is it possible to bring someone with me?
    You can bring a guest, but please be aware that your guest also needs to apply for a pass if he or she wants to attend any industry events (see the question 'What are the requirements for accreditation?' above).

    What are the festival locations?
    Most screenings as well as the various industry events are held within walking distance of Muntplein. An overview of all festival venues is available on our website and on Google Maps.

    Do you offer transportation from Schiphol Airport to my hotel?
    No, we don’t offer transportation, but trains go frequently from Schiphol Airport to Amsterdam Central Station, from which the various IDFA locations around Muntplein can be reached in approximately 10 minutes by tram. See the Getting to Amsterdam page for more information.

    Can you recommend hotels close to the festival area?
    IDFA doesn't have a discount code for hotels. When selecting a hotel, choose one close to Muntplein (near Nieuwe Doelenstraat and Vijzelstraat), which is central in IDFA's festival area. See this map for some suggestions.

    Is it possible to see an overview of all the guests who will attend IDFA this year?
    Our online guest list gives an overview of guests and their details. If you are an accredited guest, log in with your MyIDFA to see more details about each guest (including contact details and company profile or biography).

    Can I rent a private room for screenings during the festival?
    Yes, you can rent a room for private screenings. Please contact Guest Services for more information.

    I'm traveling with my kids. Do you have any family-friendly suggestions for things to do?
    Yes! IDFA offers several programs specially for young audiences, and there's lots more to do in Amsterdam as well. Check out the Attending IDFA with children page to find all our suggestions.

    Contact

    Guest Services
    guestservices@idfa.nl
    +31 20 2620762

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